Automated Tax reporting and QuickBooks integration for VoIP company

The Client

The client is an IT company based in Southeast USA, founded in 2009, with a quarterly revenue of around $5 million. They offer services in cybersecurity, cloud computing, VoIP, and virtualization.

The Challenge

The client’s Operations Manager approached us with two primary challenges:

• Manual invoice entry: They were using a white-label VoIP provider to deliver services to their clients. This VoIP platform handled the complexity of taxes, including federal, state, city, and county taxes. However, the client’s team manually copied invoice data and entered it into QuickBooks Desktop, a time-consuming and error-prone process. They wanted to automate the invoice synchronization from the VoIP platform to QuickBooks Desktop.
• Tax compliance complexity: Managing tax liability reports across various governmental levels (federal, state, and local) was a daunting task. The client struggled to handle the diverse tax rates and generate accurate tax liability reports, particularly during the early stages of the COVID-19 pandemic when their Vice President of Technical Services had limited bandwidth.

Given these challenges, the client sought an expert in QuickBooks Desktop integrations to automate the process and generate comprehensive tax reports.

The Solution

The solution was delivered in three key milestones:

Milestone 1 –
The Satva team coordinated with clients to gain in-depth insight into all the pain points. Initially, it looked like simple QuickBooks desktop integration which our team had done for more than numerous times already. However, after the first milestone was completed and the code was tested in a staging environment, several hidden issues surfaced.

Milestone 2 –
Understanding the feedback of the current code, the Satva team refined the code to address tax rules based on invoice addresses, accounting for various federal, state, and local taxes. A significant issue arose when the system confused counties with identical names across different states, leading to inaccurate tax calculations.

Milestone 3 –

Then, the Satva team created a code further that resolved the problem mentioned above. In the end, after almost 7 months the client was finally able to see the Tax reports they wanted to see. Though it took more time than it should have, that was all due to the COVID pandemic and some key people from both teams being unavailable on the different cycles due to heavy schedules

Benefits

• Accurate tax reports: Delivered automatically to management, without manual intervention or data entry.
• Time and cost savings: Over 350 hours and $12,000 saved per quarter thanks to automated tax reporting and invoice synchronization.
• System stability: Since its deployment in November 2020, the system has operated seamlessly with minimal support required.

Platform/Technology

• Frontend: Microsoft .NET Core MVC
• Backend: Windows Service in C#
• Deployment: The solution was deployed on the client’s cloud-based QuickBooks Desktop server.

Despite challenges posed by the pandemic, Satva Solutions delivered a comprehensive solution that automated both invoice synchronization and tax reporting for the client. The end result was a significant improvement in operational efficiency, saving time and money while ensuring compliance with complex tax rules.

Need Custom QuickBooks Integration? Contact Us!

If your business needs tailored QuickBooks integration or tax automation solutions, contact Satva Solutions to learn how we can optimize your processes.